Support EDT-
How can I speed up the processing of my request to the Support service?
The Support service is committed to responding to your request within a very short timeframe (usually less than 24 hours during normal working hours). To ensure that this timeframe does not increase during busy periods, please help us to help you! Describe your problem in a detailed, precise and concise way... by taking a few extra minutes to write your message, you'll get a more complete response, more quickly.
In your message, please indicate:
- the concerned resources, with at least the surname, first name and resource category (teacher? pupil? class? etc.);
- the concerned interface (EDT Single-User? EDT Client?)
- the name of the concerned display, if applicable - to verify this, move your mouse over the corresponding icon;
- a precise description of the problem encountered, including any error message displayed;
- operations already undertaken to solve the problem, if any.
By contacting the Support service by e-mail from your software, you can send us a temporary access to your database - necessary for the resolution of most of the problems encountered. Always prefer this method of contact, as it's more efficient than using the form on the Index Education website.
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