Support Support PRONOTE
  • What should I do if automatic license registration doesn't work?

License registration is carried out via the menu File > Utilities > Automatic registration of the license

If you encounter a problem with automatic registration (network, connection, firewall, etc.), send an e-mail request to code@index-education.fr specifying the following elements:

  • the name of the institution and the city,
  • the client reference and invoice number shown on your invoice,
  • the product version you find at the top of the software title 
  • the identification key, which you can copy by going to File > Utilities > Enter your registration code > Entry of the code,
  • the letter of the workstation to be replaced (in the case of equipment replacement).

You will then receive the code by e-mail: copy it, launch the command File > Utilities > Enter your registration code > Entry of the code, paste the code and validate.

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