What should you do if a user has forgotten their PRONOTE password or PIN code?

Option No. 1: Authorize automatic data recovery

To enable users to reset their password or PIN code independently, you can authorize a PIN code reset (available to all) and e-mail recovery of forgotten passwords (available only to students, administrators, and internship counselors) in the menu Parameters > General Options > Protecting accounts. In both cases (password and PIN code), the user's e-mail address must be correctly entered in PRONOTE.

Option No. 2: Authorize teachers/guardians to reset student passwords

In the display Resources > Teachers > Authorization profiles, the authorization Students > Reset the students' passwords authorizes teachers to reset their students' passwords.

In the display Internet Webspace > Parents > Parameters of the Parents Webspace, it is possible to tick Authorize the modification of the password on the page Child's account.

Option No. 3: Manually reset a password or PIN code

• For a teacher:
  Go to the display Resources > Teachers >  List, select the teacher, right-click and choose the command Modify the selection > Password and PIN code > Reset the password/Generate a new PIN code.
  
  
• For a staff member that connects in Student Administration mode:
  Go to the display Resources > Staff >  List, select the user, right-click and choose the command Modify the selection > Password and PIN code > Reset the password/Generate a new PIN code.
  
  
• For a staff member that connects in Administrative mode:
  Go to the menu File > User administration, then, in the pop-up window, click on the display Users.
  To reset the password, select the user from the list and double-click on the password to change it. The user will need to customize it the next time they log in.
  To reset the PIN code, select the user, right-click, and choose the command Generate a new PIN code.
  
  
• For a student:
  Go to the display Resources > Students > List. Select the student, right-click and choose Change the password and PIN code (Student Webspace) > Reset the password/Generate a new PIN code.
  
  
• For a guardian:
  Go to the display Resources > Guardians > Information form. Select the guardian, right-click and choose Modify the selection > Password and PIN code > Reset the password/Generate a new PIN code
  
  
• For a counselor:
  Go to the display Stages > Internship counselor > List. Select the counselor, right-click and choose Modify the selection > Password and PIN code > Reset the password/Generate a new PIN code.
  
  
• For an inspector:
  Go to the display Resources > Inspectors > List. Select the inspector, right-click and choose Modify the selection > Password and PIN code (Regional Education Authority Webspace) > Reset the password/Generate a new PIN code.

In all cases, it is then necessary to provide the login details:

• the password can be sent via the template or SMS Connection, as at the beginning of the year;
• for the Pin code, a window will pop up and offer you several options (copy, send by e-mail, generate a PDF for printing).