Support PRONOTE-
Learn more about accessing my data to process my request
Authorize access to your base
If you request support through the software, you can choose whether or not to grant the technician handling your request access to your data.
If you select the option I authorize the consultation of the data, you agree to grant access to your data for a default period of 5 days (this period can be changed). In this case, the technician will have read-only access to your base and will not be able to modify the data under any circumstances.
Authorize access to your base in modification mode
If your request requires technical work on your base, from the button Assistance, click on Support and services then on Increase rights regarding access to my data. An authentication code will be generated, granting the technician read and write access to your base.
Revoke temporary access
You can revoke access to your data at any time by clicking on the button Assistance : click on Support and services then on Revoke temporary access to my data.
Sending your base to the Index Education support team ensures that your data is fully protected.
When you send a copy of your base:
The database sent is encrypted specifically for support purposes. Only Index Education staff authorized to handle support requests will be able to decrypt it. Once the number of days you specified has elapsed, decryption becomes impossible.
When you grant temporary access to the base while it is in use:
Only Index Education staff authorized to handle support requests may use the temporary authentication credentials you have provided to us.
After the number of days you have specified, these access permissions are automatically revoked.
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