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  • Managing maintenance requests

Managing maintenance requests

  1. Go to the display Resources > Requests > Maintenance work.
  2. Filter requests by status and/or nature by clicking on the buttons and group them according to the criteria of your choice.



  3. From the list of tasks, you can eventually complete the requests by entering:
    • a comment,
    • the nature of the task,
    • the status of the request (accepted, refused, completed),
    • the person who has to complete the task,
    • an attached document.

Submit a maintenance request

  1. Go to the display Resources > Requests > Maintenance work.
  2. Click on the creation line: a window New maintenance request appears.
  3. In the window, enter the nature of your request, a description of the task, the location (if applicable), the urgency level, and/or the deadline, then click the button Validate.



    Note
    In the creation window, the button Paramètres allows you to access the menu Parameters > General > Requests. You can create/modify/delete the nature of the requests and immediately take them into account.
  4. To address the request to a specific person, indicate their name in the column Assign to.



View a maintenance request

Note
Allocated maintenance assignments are displayed on the homepage.
  1. Go to the display Resources > Requests > Maintenance work.
  2. Filter the list by ticking Only my requests.
  3. Once the task is complete, enter the date it was completed on.
  4. If necessary, enter a comment.
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