Support Support PRONOTE
  • A polling board member sees the widget to access the platform, but a message "The query has failed. Please try again" appears...

This error message appears when the clock on your machine is not exactly on time (a few tenths of a second are enough to cause problems!)

To detect a possible discrepancy, connect to the following site: https://time.is/fr/

If needed, you can re-synchronize your machine by going to the Windows settings, tab Time and language, then clicking on the button Synchronize now.


Was this content useful to you ?

Can't find an answer to your question ?

Contact our support

INDEX ÉDUCATION | © 2025 - D