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  • My child has forgotten his/her password. Can I reset it for him/her?

If the institution authorizes you to do so, you can change your child's password yourself.

  1. In the display Personal information > Child's account, rubric Password, click on Modify.
  2. In the pop-up window, enter the new password, then enter it a second time.
  3. Click on the button Validate.
To choose a strong password, follow the recommendations of the CNIL.
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