Support PRONOTE-
How can I speed up the processing of my Assistance request?
The Support service is committed to responding to your request as quickly as possible (usually within 24 hours during normal working hours). To ensure that this timeframe does not increase during busy periods, please help us, help you!
Describe your problem in a detailed, precise and concise way ... by taking a few extra minutes to write your message, you'll get a more complete response, quickly.
In your message, please indicate:
- the concerned resources, with at least the last name, first name and resource category (teacher? student? class? etc.);
- the concerned interface (Client PRONOTE? Webspace? mobile application?) ;
- the name of the concerned display, if applicable - to verify this, move your mouse over the corresponding icon;
- a precise description of the problem encountered, including any error message displayed;
- operations already undertaken to solve the problem, if any.
By contacting the Support service by e-mail from your software, you can send us a temporary access to your database - necessary for the resolution of most of the problems encountered. Always prefer this method of contact, as it's more efficient than using the form on the Index Education website.
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