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Can I modify the category of a template?
You cannot modify the category of a template created by default.
To modify the category of a template you have created:
- Go to the wanted display:
- Communication > SMS >
SMS templates. - Communication > Mail and documents >
Templates.
- Communication > SMS >
- Double-click in the column Category and choose another category in the pop-up window: if variables are not available for the new category, they will be deleted from the template.
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