Support PRONOTE-
Automatically assign work requests
When a request for maintenance, secretarial or IT support work is approved by the manager, it can be automatically assigned to the person or persons in charge who are assigned by default to that type of request.However, even after approval, the assignment can still be modified in the tab Resources > Requests.
Define the nature of requests
The natures are displayed by request type (Maintenance, Secretariat, IT interventions). Some are defined by default. If necessary, you can add additional examples of interventions.
- Go to the menu Parameters > General > Requests.
- Depending on the type of request, click on the corresponding button
. - Enter a designation, then validate with the key Enter on your keyboard.
Assign the nature of the request to one or more people
- On the line for the concerned nature, double-click in the column Assign by default to.
- In the pop-up window, tick the box next to the designated person, then validate.
- The column
allows you to track, by nature, the number of requests made.
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