Support PRONOTE-
Protect your account with a PIN code
Double authentication is imposed by default by PRONOTE. If your institution has chosen not to impose it, we recommend that you activate it. If this option is not available, please contact your institution.
Securing your account with a PIN code means defining a code of at least 4 digits that you'll have to enter when logging on to PRONOTE from a new device. By securing your account with a PIN code and respecting other basic security measures (strong password, no password entry or PIN code in retro-projection mode, etc.) you considerably reduce the risk of your account being hacked. Indeed, someone in possession of your password will not be able to log on from a computer you have not registered.
Securing your account with a PIN code means defining a code of at least 4 digits that you'll have to enter when logging on to PRONOTE from a new device. By securing your account with a PIN code and respecting other basic security measures (strong password, no password entry or PIN code in retro-projection mode, etc.) you considerably reduce the risk of your account being hacked. Indeed, someone in possession of your password will not be able to log on from a computer you have not registered.
Set a PIN code at login
If PIN entry is compulsory, you will be asked to set it when you log on to PRONOTE.
- First enter your PIN code of at least 4 digits, without choosing a combination that could be easily guessed (current year, date of birth, famous date, etc.).
- Click on the button Validate.
- Enter your PIN code a second time.
- If you're logging in from a secure workstation from which you'll be logging in regularly, add it to your list of registered devices: you won't be asked for the PIN code when you log in from this workstation.
- Click on Next.
Set your PIN code once logged in
If entering a PIN code is not mandatory, you can define one on your own initiative in your account settings.
- Go to My preferences > SECURITY > Protecting my account.
- In the rubric Strengthen the security of your account, tick Set a PIN code.
- Enter your PIN code of at least 4 digits, without choosing a combination that could be easily guessed (current year, date of birth, famous date, etc.).
- Click on the button Validate.
- Enter your PIN code a second time.
- Validate.
Depending on your configuration, an option Notification only may also be available. Please note that this is an alternative measure that is only effective in the event of an immediate intervention. If you receive a notification (via PRONOTE and e-mail) when you have not logged in from a new device, you must take the necessary steps immediately (including changing and hardening your password and PIN code).
Register a new devise
When you connect from a new device, if it's a secure workstation from which you'll be logging in regularly, add it to the list of registered devices once authentication has been successfully completed: you'll no longer be asked for the PIN code when you log in from this workstation.
See the list of registered devices
To view registered devices and possibly delete a device, go to My preferences > SECURITY > Protecting my account.
Reset your PIN code
If the corresponding option has been activated, and if your e-mail address is stored in PRONOTE, you can ask for your PIN code to be reset if you forget it. This request is made from the authentication interface.
Reacting to suspicious connections
If you receive an e-mail notification when you haven't logged in from a new device, change your password and PIN immediately from My preferences > SECURITY > Protecting my account or ask your Principal to reset them.
Was this content useful to you?
Can't find an answer to your question ?
Contact our support