Support PRONOTE-
Manage IT maintenance requests
Manage IT service requests
- Go to the display Resources > Missions >
IT interventions. - Filter requests by status by clicking on the button
(for example, to mask work already completed).
- From the list of jobs, you can complete the requests by entering:
- a comment,
- the nature of the task,
- the status of the request (accepted, refused, completed),
- the person who has to complete the task,
- an attached document.
Authorize the teachers/staff to make requests
To authorize teachers and/or staff to submit IT maintenance requests, go to Resources > Teachers/Staff > 
Authorization profiles, then tick the wanted authorizations in the category IT interventions.
Submit a request for IT service
- Go to the display Resources > Missions > IT interventions.
- Click on the creation line.
- In the pop-up window, select the type of request from the drop-down menu and enter a description of the requested task.
- If applicable, indicate the location of the intervention, the level of urgency, and a deadline.
- If necessary, you can also attach a document by clicking on the button
. - Click on the button Validate.
- To address the request to a specific person, designate them in the column Assign to.
View the requests assigned to you
- Go to the display Resources > Missions > IT interventions.
- Sort the list in the column Assign to.
- Once the task has been completed, enter the date on which it was completed.
- If applicable, enter the duration of the intervention and/or a comment.
When an IT support request is assigned to you, it appears on the home page of the Client PRONOTE in the widget IT intervention.
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