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  • I have to enter my PIN code every time I log on, even though I'm logging on from the same computer. What should I do?

L'enregistrement des appareils évite la saisie du code PIN et / ou l'envoi de notifications. Il est possible dans tous les cas d'usage, dans l'établissement, sur un ordinateur portable, etc. mais les recommandations suivantes doivent être suivies.
If you choose private browsing or if the browser systematically deletes all cookies at the end of the session (on some browsers, this option is activated by default), the device cannot be recognized each time you connect.
One solution may be to manage PRONOTE cookies as an exception. Exception handling is usually found in the rubric Security or Privacy policy in the browser options or settings



The website address to authorize is that of the Webspace, stopping at index-education.net. (be careful not to enter your DW's (ENT's) URL if you access PRONOTE from a DW (ENT)). For all institutions whose data is hosted by Index Education, this is https://RNE.index-education.net (replacing RNE with the institution's RNE).



Note: cookies used to secure your PRONOTE account are never used for any other purpose.
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