Support Support PRONOTE Campus

  • Modify your password

Table des matières


1. Modify your password

To create a strong password, combine upper and lower case letters, numeric characters and special characters.
  1. Go to Personal information > Account.
  2. Click on Protecting the account.
  3. In the rubric Password, click on the button Modify.
  4. In the pop-up window, enter your current password.
  5. Then enter your new password, and enter it a second time.



  6. Click on the button Validate.
  7. A window indicates that the modification has been taken into account. Click on the button Close.

2. Choose double authentication

To ensure optimal security, in accordance with the security policy established by the administrator, you may be prompted to use dual authentication in the form of a PIN code.
  1. Go to the tab Personal information > Account.
  2. In the left-hand menu, click on Protecting the account.
  3. In the rubric Strengthened security, click on the option Strong.



  4. In the pop-up window, use the numeric keypad to enter your PIN code (4 digits) the first time.



  5. Confirm the code by entering it a second time.



  6. Double authentication will take effect the next time you log in.


3. Modify your PIN code

  1. Go to the tab Personal information > Account.
  2. In the left-hand menu, click on Protecting the account.
  3. In the rubric Strengthened security, click on the button Modify my PIN code.
  4. In the pop-up window, use the numeric keypad to enter your current PIN code.



  5. Enter a new PIN code and confirm it.



4. Recover your PIN code

If you forget your PIN code, you can reset it yourself without having to ask the administrator. However, PIN code recovery is subject to authorization. If you are unable to reset it, contact your institution's PRONOTE Campus administrator to have this right granted to you.
You must also have provided a valid e-mail address.
  1. In the PIN code entry window, click the button Reset my PIN code.



  2. A window will appear informing you that a reset code has been sent to you by e-mail. Click on Close.



  3. After reading the e-mail Resetting code for your PIN code in your messaging service, use the numeric keypad to enter the 6-digit code you received.



  4. Once you have entered the reset code, set a new PIN code: use the keypad to enter the code, then confirm it.



  5. To avoid having to enter your PIN code each time and prevent forgetting it, register your device, then click on the button Validate.



5. Consult the registered devices

We recommend that you register only devices that are used exclusively by you or people you trust. If you no longer use one of these devices or if it becomes accessible to others, remove it from the list of registered devices.
  1. Go to the tab Personal information > Account.
  2. In the left-hand menu, click on Protecting the account.
  3. In the rubric Registered devices, find all the devices you've registered during your logins (via the Webspace or the mobile app).

6. Delete a registered device

  1. Hover your cursor over the line for the concerned device: the button will then appear.
  2. Click on the button, and choose Delete.



  3. In the confirmation window, click the on the button Yes.

7. Modify the name of a registered device

  1. Hover your cursor over the line for the concerned device.
  2. Click on the button , and choose Details.
  3. In the pop-up window, modify the designation, then click on the button Close in order for the change to take effect.

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