Support HYPERPLANNING-
Recover your PIN code
If you forget the PIN code, you can reset it yourself without having to ask the administrator. However, the recovery of the PIN code is subject to an authorization. If it proves impossible, contact the HYPERPLANNING administrator of your institution so that this right is granted to you.
You also must also have entered a valid e-mail address.
You also must also have entered a valid e-mail address.
- In the window for entering the PIN code, click on the button Reset my PIN code.
- A window will appear telling you that a reset code has been sent to you by e-mail. Click on Close.
- After you have read the e-mail Reset code for your PIN code from your messaging service, use the numeric keypad to enter the 6-digit code you received, then click the button Validate.
- In the pop-up window, set the new PIN code: use the numeric keypad to enter and then confirm the code, clicking the button Validate each time.
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